Frequently Asked Questions
ZippyBack™ Wear & Fit
ZippyBack™ is a snap-on collectible designed to attach to a baseball-style cap. Each piece features the name and number of a legendary hockey player in team colours.
It’s a unique way for fans to represent their favourite players.
ZippyBack™ snaps onto the adjustable opening at the back of most baseball caps.
Align the piece behind the opening and press until it clicks into place. Once attached, it sits securely against the cap.
ZippyBack™ fits most standard baseball-style caps, including:
- Snapback caps
- Adjustable strap caps
- Many fitted caps
Caps with unusual strap systems or very thick materials may not be compatible.
Yes, but it is not designed for frequent removal.
ZippyBack™ is built as a collector-grade item. Repeated removal and re-attachment may cause wear over time. For best results, keep it attached to one cap.
Yes.
Each ZippyBack™ includes a unique serialized identifier used to verify authenticity.
You can verify authenticity on the website’s Verify Authenticity page by entering your serial number.
Yes.
ZippyBack™ products are officially licensed by the NHL Alumni Association, which authorizes the use of approved player names and numbers.
ZippyBack™ designs reflect the teams and jersey colours associated with a player’s career. In some cases, the colours may also reflect the uniforms worn during the era in which the player played.
No.
ZippyBack™ is designed to attach securely to the adjustable opening of most baseball-style caps without damaging the cap when installed correctly.
As with any accessory, frequent removal and reattachment may cause wear over time.
Both.
ZippyBack™ is designed as a wearable collectible. Many fans attach it to a cap and wear it, while others choose to keep it as part of a memorabilia collection.
ZippyBack™ Availability
Maybe soon! Our lineup of NHL Alumni grows all the time, and the roster you see today isn't the roster you'll see in a few months. If your favorite isn't live yet, they may well be next.
Absolutely, and we'd love to hear it. While we can't guarantee every suggestion will make it into the lineup, every name helps shape what we add next, and the most-requested players rise to the top of our list. Contact us to drop a name you'd like to see.
Right now, ZippyBack™ features NHL Alumni, some of the most iconic names in hockey history. We're always exploring new ways to expand the lineup down the road.
Orders, Shipping & Returns
Currently, ZippyBack™ ships within Canada only.
Orders placed with non-Canadian shipping addresses will be cancelled and refunded before shipment.
Orders are typically processed within a few business days and shipped via Canada Post.
Delivery times vary depending on your location within Canada.
Orders may be cancelled before shipment for a full refund.
Once an order has shipped, it cannot be cancelled. However, it may still be returned under the 30-day return policy.
If you are not satisfied with your ZippyBack™, you may return it within 30 days of delivery for a full refund.
Items must:
- Be returned in good condition
- Include proof of purchase
Made-to-Order ZippyBack™ items are final sale and are not eligible for refunds.
Because we offer free shipping on orders, customers are responsible for the cost of return shipping.
Return shipping costs are non-refundable.
Once your return is received and inspected, Zippy Brands Inc. will issue a refund to the original payment method within 7 days.
Items showing clear signs of misuse, alteration, or damage not caused during shipping may not be eligible for a refund.
If your ZippyBack™ arrives damaged or defective, contact us within 7 days of delivery and include clear photos showing the issue.
Once confirmed, Zippy Brands Inc. will ship a replacement at no cost, including shipping.
To start a return or report an issue, contact:
support@zippybrands.com
Please include:
- Your order number
- A brief description of the issue
- Photos if applicable
We will provide return instructions.
Return Address
Zippy Brands Inc.
2140 Dunwin Drive
Mississauga, Ontario L5L 1C7
Canada
support@zippybrands.com
(647) 800-1370
We are not responsible for:
- Carrier delays
- Packages marked as delivered but reported as lost or stolen
If your order appears to be lost in transit, contact us, and we will do our best to assist.
If you have a question that isn’t covered above, please contact our support team at support@zippybrands.com.
Right now, ZippyBack™ features NHL alumni, some of the most iconic names in hockey history. We're always exploring new ways to expand the lineup down the road.
ZippyBack™
Zippy Brands Inc.
2140 Dunwin Drive
Mississauga, Ontario L5L 1C7
Canada
support@zippybrands.com
(647) 800-1370