Shipping policy

ZippyBack™ ships within Canada only using Canada Post.

By placing an order on our Website, you agree to the shipping terms outlined below and in our Terms of Service.

Shipping Area

We ship exclusively within Canada.

  • We do not ship to the United States or any international addresses

  • Orders placed with non-Canadian shipping addresses will be cancelled and refunded prior to shipment

Shipping Carrier & Cost

All orders are shipped via Canada Post.

Shipping is free within Canada.

Once an order is transferred to Canada Post, delivery is governed by Canada Post’s terms, policies, and service standards.

Business Hours

Our fulfillment and customer support operations run Monday to Friday, 9:00 AM to 5:00 PM (Eastern Time / Toronto).

Orders are processed only during business hours. Orders placed outside these hours, on weekends, or on Canadian statutory holidays will be processed on the next business day.

Order Processing

Orders are processed within 5–7 business days, subject to inventory availability.

  • Business days exclude weekends and Canadian statutory holidays

  • Processing time refers to order handling and fulfillment, not transit time

Orders may be cancelled only prior to shipment and are eligible for a full refund.

Orders cannot be cancelled once shipped.

An order is considered shipped once it has been handed over to Canada Post.

Shipping Rates & Taxes

  • Shipping fees are calculated and displayed at checkout

  • Prices listed on the Website do not include applicable taxes

  • Taxes are calculated at checkout in accordance with Canadian tax regulations

Delivery Estimates

Estimated delivery time is 5–7 business days after shipment.

Delivery timelines are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Canada Post

  • Weather or service disruptions

  • Remote or rural delivery locations

Tracking

Tracking information will be provided when available.

Once tracking confirms the package has shipped, responsibility for delivery rests with Canada Post.

Lost, Stolen, or Delayed Packages

ZippyBack™ is not responsible for:

  • Packages marked as delivered but claimed as lost or stolen

  • Delivery delays once the package is in Canada Post’s possession

If a shipment appears lost in transit, contact us and we will assist with initiating a Canada Post claim where applicable.

Replacement is not guaranteed and is subject to claim outcomes and product availability.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

  • Orders shipped to an incorrect address provided by the customer are not eligible for refund or replacement

  • Returned shipments due to address errors may require additional shipping fees to resend

Final Sale Notice

All ZippyBack™ products are final sale once shipped.

Shipping does not create or extend any rights to refunds, exchanges, or store credit beyond those expressly stated in our Refund Policy and Terms of Service.

Contact

For shipping-related inquiries, contact:

support@zippybrands.com

Please include your order number and tracking details so we can assist efficiently.